Terms and Conditions

Thank you for visiting www.uhelp.net.au (the Site). By using the Site or the Uhelpmobile smartphone platform or mobile website (the App) you agree to comply with these Terms of Use. You should read these Terms of Use carefully, and if you do not agree with them you should discontinue use of the Site and/or App.

1. Definitions

“Content” means promotional offers, coupons, coupons and information uploaded by a Retailer to the Site.

“Coupon” means a digital ticket or document that is:
a) worth a certain monetary value,
b) can be exchanged for a financial discount or rebate, and
c) which may be spent only for specific reasons or on specific goods or services.

“Opt in” means your voluntary decision to make use of the Site or the App and receive the service.

“Notification” means any message or contact from Uhelp to the user.

“Retailer” means an organisation or person who uploads Content to the Site.

“Service” means the information and promotional offers delivery service provided through the System.

“System” means the App, the Site and any other infrastructure through which Uhelp makes the Service available.

“User” (or you) means any person who uses any part of the System.

“Uhelp” (or us, we, our) means Uhelp Pty Ltd.

“Top up” means the service you use to add credit to the balance to your account, including single payments and recurring auto payments.

2. User Conduct

You must not:

  1. impersonate any other person while using the System,
  2. prevent any other person from using the System,
  3. hack into any part of the System,
  4. interfere with the servers or networks connected to the Site or to violate any of the procedures, policies or regulations of networks connected to the System.
  5. send any unsolicited electronic messages (i.e. spam) or other advertisement or promotional material relating to Uhelp,
  6. resell or export the software associated with the System;
  7. commit or encourage a criminal offence, or
  8. otherwise misuse the System or breach any relevant statute or rule of law.

3. Liability

Whilst reasonable care has been taken to ensure the information provided through the Site and the App is accurate and the opinions given are fair and reasonable, neither we nor any of our employees, to the fullest extent permitted by law, will in any way be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage however caused (whether direct, indirect, consequential, special, or loss of profits).

You will indemnify us against any loss (including consequential loss) suffered by us in relation to any third party claim or cause of action arising directly or indirectly out of your use of the System or a breach of these Terms and Conditions.

4.Proprietary rights in content and confidentiality

All intellectual property in the System, including designs, text, graphics, pictures, video, information, applications, software, music, sound and other files is the property of Uhelp and may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without our prior written consent, except that you may print, or download to your hard drive, extracts from the Site only for your own use.

5.Content and right to monitor

We do not control or endorse and are not responsible for the Content submitted by Retailers, and we have no obligation to monitor Content. However, we may:

  1. delete or remove any Content that is in breach of these Terms and Conditions or the Terms and Conditions applying to any Retailer,
  2. disclose information necessary to satisfy any applicable law, regulation, legal process or governmental request, or
  3. edit, refuse to post or to remove any content. If you are dissatisfied with any Content, you should notify us and discontinue use of the App.

6. Linking

The Site or the App may include links to third party materials (linked sites). We will not be responsible for the contents of any linked site or be liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. These links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website or any association with their operators. We reserve the right to prohibit links to the Site and you agree to remove or cease any link upon our request. Further, you may not frame any part of the Site material by including advertising or other revenue generating material.

7. Coupons

Where the App delivers ‘Coupons’, you accept that the following applies:

  1. Coupons are deemed to be redeemed at the point and time of being issued by the App;
  2. Coupon Terms & Conditions of use are set by the Retailer. We accept no responsibility for any Terms & Conditions attached to Coupons;
  3. Period of Coupon validity is determined by the Retailer;
  4. Any limitation on the number of coupons per customer is determined by the Retailer;
  5. We accept no responsibility for any decisions made by the Retailer relating to redemption of coupons (this includes refusal to accept coupons);
  6. You agree that by performing an action within the App to “get a coupon” that the App may add the Retailer offering that Coupon to your list of favourites. This might invoke automatic notifications by the App for this Retailer. You can edit or remove the Retailer from list of Favourites at any time;

8. Notifications

By using the platform you agree to receive Notifications and other communications from Uhelp at any date or time while using the Service. Uhelp will communicate with you by sending emails, text messages and/or smartphone notifications. Uhelp notifications are used to inform you of new offers, order status updates, account changes, and other important information relating to your account.

9. Orders

All orders are subject to availability. When you place an order through Uhelp, we will send you an email confirming your order has been received. A team member will review your order. Only after your order has been accepted, it is considered ‘In Progress’. Payment will be taken from your nominated payment method after the order is accepted. You will receive a tax invoice by email as confirmation that payment has been successfully taken.

You have the right to cancel an order at any time before the order is accepted by Uhelp (before payment is taken from your nominated card and the tax invoice is sent). To cancel an order you must contact Uhelp at +61 2 8919 2125.

You have 24 hours after placing your order to cancel it for a full refund. Uhelp reserves the right to determine whether or not a refund will be given for any order cancelled after 24 hours of placement.

Uhelp reserves the right to cancel an order at any time. If your order is cancelled we will contact you immediately by either phone call, SMS or email to notify you of the order cancellation. Uhelp reserves the right to determine whether a refund will be given for any order cancelled after 24 hours of placement.

If you place a Delivery order and do not answer the door or respond to phone calls, emails or SMS’s within 10 minutes of a delivery driver reaching your nominated delivery address, we reserve the right to leave the property and not refund you for your purchase.

If you place a Collection order and do not show up to pick up your order in-store, or do not respond to phone calls, emails or SMS’s regarding your order, we reserve the right to dispose of your order and not refund you for your purchase.

Please ensure your contact details (delivery address, email and phone number) are correct and updated in My Profile as this is how we communicate with you about your order.

10. Payment and auto top ups

All prices listed on Uhelp are inclusive of GST. Prices are liable to change at any time, without notice. Once your order is accepted by Uhelp your nominated payment method will be charged for the order amount. We don’t store any credit card information on our servers. We use Stripe, a world-leading, secure and reputable payment processor. Stripe stores, decrypts and transmits your card information. You can view Stripe’s security policy at https://stripe.com/docs/security.

You can top up the value to your Uhelp account by using a credit card or debit card. You may not load more than $50.00 worth of value to your Uhelp account. The minimum amount that must be topped up is $6.00. Uhelp reserves the right to change the maximum and minimum amounts at any time.

If you set up an "auto top up" you are authorising Uhelp to automatically add value to your reloadable account whenever your account balance falls below the $6.00 minimum balance by means of an automatic payment from your nominated credit or debit card.

It is your responsibility to ensure that your nominated payment method remains valid and current. You must renew your payment method if it has expired. If a payment for an auto top up is declined by your bank, we will reverse the top up amount and cancel your auto top up.

Your auto top up will be cancelled if you delete your card.

You can apply for a refund of the balance on your card by emailing info@uhelp.net.au.
Please not a $5 admin charge applies to process refunds.

11. Disclaimer

Use of the System is at your own risk. We are not responsible for any adverse consequences arising out of the use of information contained on the Site or the App. The material provided on the Site or the App does not take into account the particular objectives, situation or needs of any individual users. You should assess whether it is appropriate in light of your own objectives, situation and needs. We do not give any warranty of accuracy or reliability of information contained on the Site or the App to you or any other person. To the extent permitted by law we exclude all responsibility and liability for such material.

12. Exclusion of warranties

The Competition and Consumer Act 2010 may confer rights and remedies on you which cannot be excluded, restricted or modified. However, we do exclude to the fullest extent permitted by law all other warranties, descriptions, representations or conditions whether implied by law, trade, customs or otherwise.

13. Privacy

You agree to be bound by the UhelpPrivacy Policy, which is incorporated into these Terms and Conditions. The Privacy Policy can be read by referring to the ‘Privacy Policy’ hyperlink on the Site.

14. Termination of access

We may terminate your access to any part of, or all of the Site or the App at any time for any reason without notice. We reserve the right to cease operating the whole or any part of the Site or the App at any time.

15. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time by notifying users of the existence of revised Terms and Conditions through the Site. By continuing to access the Site or the App, you agree to be bound by the amended Terms and Conditions.

16. Waiver

If at any time we do not enforce any of these Terms and Conditions or grant you time or other indulgence, we will not be construed as having waived that term or our rights to later enforce that or any other Term or Condition.

17. Severability

If any portion of these Terms and Conditions is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.

18. Governing Law

These Terms of Use will be governed by Australian law and you agree to submit to the exclusive jurisdiction of the Australian Courts.

Contact Us
If you have any questions about these Terms, please contact us at info@Uhelp.com.